Terms & Conditions

Last Updated: September 2026

Business Name: JT Electrical Derby ("we", "us", "our")

Service Location: Derby, Derbyshire, and surrounding areas

Website: www.jtelectricalderby.co.uk

Telephone: 07801 909837

These Terms and Conditions set out the basis on which JT Electrical Derby accepts enquiries, provides quotations, confirms bookings, and carries out Portable Appliance Testing (PAT / EET), electrical inspection, minor repairs, and related electrical services.

By requesting a quotation, booking an appointment via our website (www.jtelectricalderby.co.uk), contacting us by telephone (07801 909837) or email (info@jtelectricalderby.co.uk), or permitting us to commence work on site, you ("the Client", "you") agree to be bound by these terms.

1. Enquiries, Quotes & Pricing

(a) Quotations & Estimates: All quotations issued via telephone (07801 909837), email, or website enquiry forms are based on the estimated appliance count and scope of work provided by the Client. Quotes remain valid for 30 calendar days from the date of issue.
(b) Minimum Call-Out Charge: We operate a standard minimum call-out charge covering an agreed initial batch of appliances. Any appliances tested above this initial threshold will be charged at our agreed per-appliance unit rate.
(c) Appliance Count Adjustments: The final invoice is calculated based on the actual number of appliances inspected and tested on the day, rather than initial estimates.
(d) Minor Repairs & Replacements: Minor remedial work (such as replacement 13A plugs, correct BS 1362 fuse replacements, or standard IEC lead replacements) will be charged at our standard component rates, as communicated prior to or during the site visit.

2. Bookings, Site Access & Client Responsibilities

(a) Booking Confirmation: A booking is formally confirmed once an appointment date, arrival window, and site address have been agreed in writing or verbally.
(b) Access to Premises: The Client must ensure safe, clear, and unrestricted access to the designated premises and to all appliances due for testing at the agreed appointment time.
(c) Locating Appliances: It is the Client’s responsibility to identify and make accessible all equipment requiring inspection. We are not responsible for untended items hidden in cupboards, locked rooms, or high storage areas that were not pointed out or made accessible during the visit.
(d) Delays & Abortive Visits: If our technician attends the site at the scheduled time but cannot gain access, is turned away, or is delayed due to site unreadiness by more than 30 minutes, a call-out / abortive visit fee will apply.

3. The Testing Process & Power Interruption

(a) Testing Standards: All in-service inspection and testing of electrical equipment (PAT / EET) is conducted in accordance with the current IET Code of Practice for In-service Inspection and Testing of Electrical Equipment using calibrated test instruments.
(b) Power Down & Disconnection: Testing requires electrical appliances to be temporarily switched off, disconnected from the mains supply, and plugged into test instruments. The Client must shut down critical systems (such as servers, computers, POS tills, telecommunications, refrigeration, and specialized medical/laboratory equipment) prior to testing. We accept no liability for data loss, corrupted files, loss of business revenue, or software disruptions arising from the necessary disconnection or reconnection of powered equipment.
(c) Sensitive & Server Equipment: If certain equipment must not be fully flash/insulation tested due to component sensitivity, the Client must notify the technician before testing commences. Visual inspections and low-current earth continuity checks will be carried out where appropriate.

4. Failed Appliances & Safety Disclaimers

(a) Duty of Care: If an appliance fails visual inspection or electrical instrument testing, it is deemed potentially dangerous or non-compliant under current safety guidelines.
(b) Labelling: Failed appliances will be clearly marked with a high-visibility "FAIL / DANGER - DO NOT USE" sticker.
(c) Isolation & Decommissioning: We will immediately notify the Client or the on-site contact of any failed items. Where practical and agreed, we may remove the plug top or sever the plug to physically prevent unsafe re-energisation.
(d) Client Responsibility: Under no circumstances should the Client or their staff use or re-plug an appliance that has failed testing. We accept no liability for injury, fire, or damage resulting from the continued use of equipment marked as failed.

5. Certification & Documentation

(a) Asset Register & Certificate: Upon completion of testing, an itemised Electrical Equipment Register (detailing appliance ID, location, description, and test readings) and a formal Certificate of Inspection will be prepared.
(b) Release of Documentation: Because our payment terms are Payment on Completion, formal compliance certificates and PDF test registers are released immediately upon receipt of settled payment (or on the same day once cleared funds are confirmed).
(c) Scope of Certificate: A PAT/EET certificate confirms the condition and electrical safety of the inspected appliances strictly at the time and date of testing. It is not an ongoing mechanical guarantee or warranty against future wear, tear, or user abuse occurring after the test date.

6. Payment Terms: Payment on Completion

(a) Payment Due Date: All work is undertaken strictly on a Payment on Completion basis.
(b) Settlement on Site: Payment must be settled upon completion of the site testing visit via:
- Instant Bank Transfer (Faster Payments / BACS)
- Debit / Credit Card (via mobile terminal, where available)
- Pre-arranged instant digital payment link
(c) Commercial Invoicing Accounts: Unless an explicit 14-day or 30-day credit account has been pre-approved in writing by JT Electrical Derby prior to the booking date, no credit terms apply.
(d) Late Payment & Interest: Where an invoice remains unsettled following completion, we reserve the right to withhold formal compliance certification until full payment is received. Under the Late Payment of Commercial Debts (Interest) Act 1998, we reserve the right to claim statutory interest (8% above the Bank of England base rate) plus statutory compensation fees on all overdue commercial balances.

7. Cancellations & Rescheduling

(a) Notice Required: We require at least 24 hours’ notice to cancel or reschedule an appointment without penalty.
(b) Late Cancellation Fee: Cancellations or postponement requests made with less than 24 hours’ notice (or on the morning of the appointment) may incur a late cancellation charge equivalent to our standard minimum call-out fee to cover lost scheduling and travel allocation.
(c) Contact for Changes: To cancel or reschedule, please contact us promptly at 07801 909837 or via email at info@jtelectricalderby.co.uk.

8. Limitation of Liability

(a) Public Liability: JT Electrical Derby maintains comprehensive Public Liability Insurance.
(b) Pre-existing Defects: We are not liable for pre-existing internal faults, aged plastic brittle components, or dormant equipment failures triggered by normal, proper disconnect/reconnect and testing cycles.
(c) Consequential Loss: To the fullest extent permitted by law, JT Electrical Derby shall not be liable for any loss of profit, indirect losses, loss of business, data loss, or consequential damages arising from our services or the failure/disconnection of any appliance.
(d) Statutory Exceptions: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under English law.

9. Governing Law & Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or our services, shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.