Privacy Policy

Last Updated: September 2026

This Privacy Policy explains how JT Electrical Derby ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website, enquire about our services, or hire us to carry out Portable Appliance Testing (PAT / EET), electrical inspections, and related services across Derby and Derbyshire.

We are committed to safeguarding your privacy and complying with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Data Controller Information

JT Electrical Derby is the data controller responsible for your personal data.

  • Business Name: JT Electrical Derby

  • Location: Derby, Derbyshire, United Kingdom

  • Email: info@jtelectricalderby.co.uk

  • Phone: 07801909837

  • Website: www.jtelectricalderby.co.uk

2. Information We Collect

We only collect information necessary to quote, schedule, deliver, certify, and invoice our testing services.

A. Contact & Booking Details

  • Identity Data: Full name, business or trading name, job title.

  • Contact Data: Email address, telephone number, billing address, and site/premises address where testing takes place.

  • Service Details: Access notes, key contact names on site, and specific appliance inventory notes.

B. Technical & Equipment Records

  • Asset & Compliance Records: Appliance descriptions, serial numbers, unique asset IDs, testing locations on your premises, test results (pass/fail status, insulation resistance, earth continuity readings), and certificates issued.

  • Note: While technical appliance test records generally relate to business assets rather than personal data, they may link to a sole trader, domestic landlord, or named contact for compliance auditing.

C. Financial & Transaction Details

  • Records of services purchased, invoice numbers, payment status, and bank transaction references. (We do not store complete debit/credit card numbers on our systems).

D. Website Usage Data

  • Basic analytics including IP address, browser type, referral source, and pages viewed, gathered via standard website logs or cookies to maintain website performance and security.

3. How We Collect Your Data

  • Direct Interactions: When you fill out an enquiry form on our website, call, email, or message us to request a quote or book an appointment.

  • On-Site Service Delivery: When our technician records appliance data and test logs on-site using testing equipment and software.

  • Automated Technologies: When you interact with our website via essential and analytical cookies.

4. Lawful Bases for Processing

Under the UK GDPR, we rely on the following legal grounds to process your information:

Purpose / ActivityType of DataLawful BasisProviding quotes, scheduling appointments, and completing on-site PAT / EET testingContact, Identity, Site LocationContractual Necessity (to perform our contract with you or take steps at your request prior to entering into one)Generating test registers, issuing compliance certificates, and providing re-test remindersIdentity, Contact, Asset Test DataLegitimate Interests (to provide complete compliance documentation and maintain safety audit trails)Invoicing, bookkeeping, and accounting recordsIdentity, Contact, Financial DataLegal Obligation (complying with UK tax laws and HMRC requirements)Responding to general website enquiriesIdentity, ContactLegitimate Interests (responding to prospective customer queries)

5. How We Use Your Information

We use your data strictly to:

  • Provide quotes, confirm appointments, and access your premises.

  • Perform electrical safety testing, compile asset registers, and generate formal PAT/EET certificates.

  • Send invoice documentation and receipt of payments.

  • Send optional annual re-test reminder notifications to help maintain electrical safety compliance.

  • Fulfil our accounting obligations and maintain records for insurance and regulatory verification.

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Sharing and Disclosures

We only share data with trusted third-party providers essential to running our business operations, including:

  • PAT / EET Software & Cloud Portals: Digital platforms used to record test results and generate client certificates.

  • Accounting & Invoicing Platforms: Cloud-based software used to send invoices and maintain financial records.

  • Website Hosting & Email Providers: Secure hosting and communication infrastructure.

  • Legal & Regulatory Authorities: HMRC, law enforcement, or our insurers if required by UK law or in defence of legal claims.

All third-party service providers are required to handle your data securely in line with UK data protection legislation.

7. International Transfers

Your data is primarily hosted and processed within the United Kingdom or European Economic Area (EEA). If cloud software providers store data outside the UK, we ensure appropriate safeguards (such as UK International Data Transfer Agreements or Standard Contractual Clauses) are in place.

8. Data Retention

We hold your data only for as long as necessary to fulfil the purposes it was collected for:

  • Test Records, Certificates & Asset Registers: Retained for a minimum of 5 years to provide an audit trail for health and safety, duty-of-care inspections, and insurance purposes.

  • Invoices and Financial Records: Retained for 6 years plus the current financial year in compliance with HMRC statutory accounting requirements.

  • General Enquiries: Deleted after 12 months if no booking or contract arises.

9. Data Security

We implement technical and organisational measures to keep your data secure, including:

  • Password-protected, encrypted local and cloud storage.

  • Secure PAT/EET testing instrumentation with restricted export workflows.

  • HTTPS encryption on our website to protect data submitted via enquiry forms.

10. Your Rights Under UK GDPR

Under UK data protection law, you have rights regarding your personal information:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of any inaccurate or incomplete details.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no lawful reason for us to continue processing it (excluding records we must retain by law or for HMRC).

  • Right to Restriction: Request that we temporarily suspend processing your data.

  • Right to Object: Object to our processing based on legitimate interests (e.g., opting out of annual re-test reminders).

  • Right to Data Portability: Request transfer of your data to you or a third party in an accessible format.

To exercise any of these rights, contact us at info@jtelectricalderby.co.uk. We respond to all verified requests within one calendar month.

11. Complaints and Regulatory Authority

If you have concerns about how we handle your data, please contact us directly first so we can resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

  • Information Commissioner's Office (ICO)

  • Website: ico.org.uk

  • Helpline: 0303 123 1113

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted to this page with an updated revision date.